46199BR

Campus: Tempe

Student Services Coord Assoc

Job Description

This position is within the School of Computing, Informatics, and Decision Systems Engineering (CIDSE) at the Tempe campus in the Ira A. Fulton Schools of Engineering. Under general supervision, the Student Services Coordinator Associate is a key contributor to increasing student retention and graduation and supports students in making timely progress toward a degree. This role manages the front desk of the CIDSE advising office at the Tempe campus for graduate and undergraduate students. Main job responsibilities includes managing all front line communication with students, faculty and staff, managing student workers, and assisting with business supply orders. This position works as part of a team, which supports student recruitment, academic advising, and retention services to prospective and current students.

Job Family

Advising & Admissions

Department Name

Sch Compt Infor & Dec Sys Engr

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$32,800-$42,000 per year; DOE

Close Date

18-October-2018

Essential Duties

• Coordinates and administers student services to enrolled students, such as course registration, graduation processing, petitioning, program documentation, computer accounts, information sessions, receptions, and annual student orientation program.
• Maintains student records on computer-based databases; create reports for administration.
• Provides feedback and input regarding improvement of delivery of student support services.
• Attends and participates in staff meetings, professional development seminars, and as member of various college and university committees. Represents program at various community and student functions.
• Effectively refers students to appropriate offices/departments at ASU when necessary.
• Responds email, phone, and salesforce inquiries (prospective student, current students, faculty, alumni, etc.) in a timely manner using effective interpersonal communication, critical thinking and problem solving skills and methods as appropriate to address questions and/or concerns.
• Works collaboratively and collegially with other academic units and service providers throughout the university and community to facilitate comprehensive student support.
• Assists with development and maintenance of collateral items such as catalog, handbook, web page content, newsletters, outreach materials and other projects as assigned.
• Responsible for staff administration support including, but not limited to office supply orders, etc.
• Manages hiring, training and performance management of student workers supporting admin functions in the advising center. Maintains continuous student worker coverage at front.
• Other duties and responsibilities as assigned.

Minimum Qualifications

Bachelor’s degree in field appropriate to area of assignment AND two years of administrative and appropriate program experience; OR, six years of progressively responsible administrative and appropriate program experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of high level of customer service delivered in a student services environment.
• Demonstrated knowledge of higher education, university policies and procedures, and curricular support.
• Experience using CRM systems, especially Salesforce.
• Experience using software related to student services such as AppXtender, Peoplesoft, and DARS.
• Experience in organizing, collecting, analyzing and reporting a variety of data in written, verbal and electronic formats; (Dashboard, Data Warehouse, My Reports, and Analytics).
• Experience working with internet-based Microsoft Office applications (i.e., Word, Excel, Access, Outlook, PowerPoint).

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.

Department Statement

The School of Computing, Informatics, and Decision Systems Engineering (CIDSE) is one of six schools with the Ira A. Fulton Schools of Engineering within locations on the Tempe and Polytechnic Campus’ plus an online presence.  CIDSE has a nationally recognized faculty that conducts research, instructs and mentors students, and provides service to the profession and the community.  Our degree programs are widely recognized and offer opportunities for students to participate in research.  Our research impact encompasses “ Computing data into information – secure and affordable, anytime, anywhere”.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety ReportArizona State University is committed to providing safety and security resources and information for our students, faculty, staff, and visitors. In accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), ASU publishes an Annual Security and Fire Safety Report, which includes safety and security policies and procedures, crime and fire prevention information, crime and fire statistics, and numerous resources for current and prospective students and employees. To access the ASU Annual Security and Fire Safety Report online, visit https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. A hard copy of this report may be obtained, free of charge, by contacting the ASU Police Department at 480-965-3456 or by visiting the ASU Police Department at 325 E. Apache Blvd., Tempe, Arizona, during business hours (M-F, 8 a.m. to 5 p.m.).

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.