Full Time/Part Time

Full Time

Duration of Post

Fixed Term upto 31 July 2021

Post is open to:

External and internal candidates

Salary

Full time starting salary is normally in the range £27,025 to £29,515. With potential progression once in post to £33,199 a year.

Additional Information

For informal enquiries please contact Sarah O’Donovan – 0121 415 8009 – [email protected]

Job Purpose

The Taught Student Administration section within Registry is primarily responsible for the progression of our students from Registration to Graduation, and the maintenance of their associated student records. This will include all of our compliance obligations and managing the process involved in students making this journey (e.g. Leave of Absence, programme transfers, End of Session, etc.)
The post of Taught Student Administration Team Leader is responsible for the work of the team that incorporates two Assistant Team Leaders, Taught Student Administrators, a Taught Student Administration Assistant and a Support Officer. Members of Taught Student Administration work primarily with students from named academic Schools, initiating and/or answering queries from staff and students in those Schools about all aspects of student record data and students’ progress. The team, as part of Registry, also undertakes projects and activities such as complying with the University’s reporting requirements under the UK Visas and Immigration’s Points Based System and involvement with BIRMS (Banner Interface Records Management System) developments and enhancements, with a particular role in providing advice and support for School users of BIRMS.
This is a key role in the Student Administration team in Registry. The team leader will oversee the day-to-day management of processes and workflow in the team; have particular responsibility for the electronic systems which support the work of Taught Student Administration and will ensure that work is carried out to agreed service standards.

Person Specification

• Excellent interpersonal and communication skills, including ability to influence and persuade others, and to develop positive and productive relationships with customers and colleagues
• Understanding of management competencies, managing the work of others, and building/developing a team
• Able to demonstrate excellent organisational skills including the ability to appropriately prioritise workloads (own and others), to effectively multi-task and to work productively and effectively under pressure and to tight deadlines
• Evidence of being able to use initiative and own judgment effectively and appropriately
• Understanding of the academic policy matters and government legislation affecting UK HEIs, in particular those issues related to the UK Visas and Immigration Points Based System
• Exceptional IT skills including with MS Office suite as well as large multi-user databases, with a proven ability to learn new on-line and off-line systems/packages quickly and thoroughly is essential
• Proven ability to learn new processes quickly and thoroughly
• Knowledge, gained through practical experience, of the issues related to the management and development of complex multi-user systems such as Banner/BIRMS
• Evidence of excellent attention to detail and ability to complete work to a high level of accuracy
• Able to demonstrate a flexible approach to working and learning styles