46411BR

Campus: Tempe

Student Services Coord Assoc

Job Description

The School of Sustainable Engineering and the Built Environment (SSEBE) seeks an energetic, self-motivated, customer service and team-oriented Student Services Coordinator Associate to join its Academic Advising team.  The primary role will be to provide administrative support and excellent customer service to our current and prospective online and on-campus undergraduate and graduate students through phone, walk-in, and email correspondence.  This person should be a multi-tasker who will serve as main point of contact for the School of Sustainable Engineering and the Built Environment Advising office and will supervise student staff who support our advising team.

Job Family

Advising & Admissions

Department Name

Sch Sustain Engr & Built Envrn

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$32,800 – $39,000 per year; DOE

Close Date

31-October-2018

Essential Duties

• Provide administration and coordination of activities and services for the students in SSEBE in conjunction with the Assistant Director for Academic Services
• Manage high-volume telephone, email, and Customer Service Management system correspondence.
• Coordinate advisor schedule/appointment calendar.
• Provide general and technical support information to undergraduate and graduate students as needed.
• Coordinate the flow of advising documents and maintain student files electronically.
• Assist advising staff and Assistant Director of Academic Services on special projects and other duties as assigned.
• Hire, train, and supervise student workers.
• Conduct outreach to newly admitted and current online and on-campus students.
• Assist students with admissions procedures and transfer evaluation processes.
• Use student service systems to accomplish daily tasks: MS Office Suite, Customer Service Management Systems (People Soft, Salesforce, DARS, Dashboards), internet browsers.
• Class Scheduling for CEE, CNE, CON, and EVE
• Assist with programming for SEE@ASU, Fall Welcome, Graduation and other programs

Minimum Qualifications

Bachelor’s degree in field appropriate to area of assignment AND two years of administrative and appropriate program experience; OR, six years of progressively responsible administrative and appropriate program experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience with ASU academic structure and organization, academic programs, colleges and academic departments University -wide.
• Experience with Student Services databases and Customer Service Management platforms (PeopleSoft, Salesforce, DARS, Dashboards).
• Experience with internet-based research tools and Microsoft Office computer applications (Word, Excel, Outlook, Power Point).
• Experience in coordinating and participating in special events.
• Experience working in high-volume, fast-paced customer service higher education environment.
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, and administration.
• Experience with demonstrating sensitivity to the needs of a diverse student population and can determine when a referral to other University resources is appropriate.
• Experience in rapidly adapting and effectively utilizing new technology, practices, policies and methods.
• Evidence of proven problem-solving and verbal/written communication skills.

Working Environment

Activities are primarily performed in a regular, climate controlled office setting subject to extended period of sitting.  Visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching and lifting up to 20 pounds.  Ability to clearly communicate verbally in English, read, write, see, and hear to perform essential duties.  Ability to work both independently or within a complex structured team.  Normally receives no instructions on routine work and general instructions on new assignments with review of completed tasks.  Exercises judgment within generally defined practices & policies in selecting methods & techniques for obtaining solutions.

Department Statement

The School of Sustainable Engineering and the Built Environment (SSEBE) is one of six schools within the Ira A. Fulton Schools of Engineering on the Tempe Campus.  From models that simulate complex systems and incorporate emerging knowledge to lifecycle assessments to green buildings and energy systems that protect human health and earth system processes, SSEBE faculty and students are helping to create tomorrow’s world. In the process we are developing the new field of sustainable engineering and construction which incorporates these key elements:

• Analysis of complex urban systems that involves quantification of risk and uncertainty in engineering design and construction.
• Development of green technologies from novel materials.
• Biotechnological approaches to carbon and nitrogen cycle management.
• And design for disassembly of urban infrastructure.
• Application of sustainable practices in all areas of urban infrastructure (water resources and treatment, geotechnical management, transportation materials and analysis of transportation systems, novel composite materials, construction “green” building techniques, building information modeling (BIM), and computation approaches to design).
• Partnerships with industry and municipal governments.

Faculty, staff and students are excited about our vision and the new opportunities SSEBE creates for these—and other—areas at the forefront of the emerging area of sustainable engineering and construction. We hope that you share this vision and invite you to join us as our new school forges ahead.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
Arizona State University is committed to providing safety and security resources and information for our students, faculty, staff, and visitors. In accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), ASU publishes an Annual Security and Fire Safety Report, which includes safety and security policies and procedures, crime and fire prevention information, crime and fire statistics, and numerous resources for current and prospective students and employees. To access the ASU Annual Security and Fire Safety Report online, visit https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. A hard copy of this report may be obtained, free of charge, by contacting the ASU Police Department at 480-965-3456 or by visiting the ASU Police Department at 325 E. Apache Blvd., Tempe, Arizona, during business hours (M-F, 8 a.m. to 5 p.m.).

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00pm Arizona time on the date indicated.
Only electronic applications are accepted.  Attach Word or PDF documents, which include:
Cover Letter, Resume, Three professional references (names, addresses and phone numbers)
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties, and name of employer for each position.
Resumes should clearly illustrate how prior knowledge and experience meet the minimum and desired qualifications stated in this requisition.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.