Required Qualifications:

• Bachelor’s degree in a related field along with two years of related experience or equivalent combination of relevant education and experience totaling six (6) years may be substituted.
• One or more years of experience in a customer service related field with ability to react to customers quickly, accurately, and congenially.
• Excellent oral and written communications skills.
• Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.
• Proven ability to work effectively as a team member.
• Demonstrated ability to analyze and interpret data using professional judgment to make independent decisions.
• Must be able to attend student financial aid, student accounts receivable and registrar functions off campus, and work weekends/evenings as required.
• Must have excellent public speaking skills and the ability to speak in front of large and small groups.
• Highly motivated, focused, and results-oriented.
• Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment.

Preferred Qualifications:

• Student financial aid, registration, and student accounts receivable experience preferred.
• Ability to think independently, handle stress, multi-task and work with confidential student data.
• Demonstrated project management skills.
• Working knowledge of spreadsheets (MS Excel), word processing (MS Word), Salesforce or other customer relationship management systems, Google Apps, and student records or financial software (PeopleSoft).

This position provides cross-functional services in the areas of enrollment, financial aid, billing and payments.
Duties include: analyzing student accounts and records, answering questions, updating records, providing counseling and resolving complex problems within the One Stop area, with minimal supervisory guidance while maintaining confidentiality and empathy.
Public Contact/Counseling (80%)

• Counsel, advise, investigate, problem-solve, and resolve questions and issues from current and previous students, parents, faculty, staff, collegiate units, other third parties, and the public.
• Provide advising to students (& parents) with in-depth financial aid questions concerning FAFSA applications, financial aid eligibility, aid disbursement, cost of attendance figures, different aid types, and estimated family contributions.
• Counsel students on a variety of issues including records, financial aid, billing, and payment.
• Follow a structured daily schedule of phone, in-person, and email contact while maintaining flexibility for last minute changes.

Appeals, Waivers and Committees (10%)

Evaluate and complete:

• Student Service Fee Waiver requests, Repeat a course form
• Registration forms (e.g. Time conflict, Term overload, Senior registration, Class Additions and Adjustments)
• Serve on committees including: Student Accounts appeals, financial literacy, financial aid committees, staff training and satisfactory academic progress, advising partners, unit change teams, and records/registration.

Community Outreach and Other Duties as assigned (10%)

• Present One Stop web demonstrations and orientation presentations to students, parents and other University staff during Orientation programs.

Job Open Date: 09/27/2018

Job Close Date: 10/11/2018

Applications must be submitted online.  To apply for this position, go to http://www.umn.edu/ohr/employment/ and search for job opening 326820.

You will be given the opportunity to complete an online application and attach a resume and cover letter. Additional documents may be attached after submitting your application by accessing your “My Activities” page and uploading documents there.

Complete applications must include:

First submit the application with cover letter and CV/resume.  Then return to the “My Activities” page to attach the additional documents.

If you need a reasonable accommodation for any part of the application and hiring process, please contact a University of Minnesota Access Consultant at 612-624-3316.

If you have started receiving retirement annuity payments from the Minnesota State Retirement System (MSRS) or Public Employees Retirement Association (PERA) your eligibility for this position may be impacted. Please contact OHR Benefits at 1-800-756-2363 for more information.

Veterans and individuals from underrepresented groups are encouraged to apply.

The University of Minnesota is an Equal Opportunity Educator and Employer.

***Smoking and chewing tobacco and the use of electronic cigarettes is prohibited on all UMD property, including indoor facilities, campus grounds and University vehicles.***

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission.  The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.  To learn more about diversity at the U:  http://diversity.umn.edu.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report’s “America’s Best Colleges” issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university.  A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD’s many research institutes and labs.