Job Profile Summary

Under limited supervision, this position is to provide direct service and support to prospective, current and former students from the point of application through paid enrollment in students’ first semester using a case management approach. This includes information regarding the College’s programs and services, admissions and registration, proof of residency, transcript evaluation, orientation, assessment of learning, facilitating student engagement in academic and career planning activities, student success skills, college policies and procedures, and student co- and extra-curricular activities offered at the College.

Minimum Education:

• Bachelor’s degree required, Master’s degree in Counseling or Education preferred.
• An equivalent combination of experience and education may be considered

Minimum Experience/Training:

• Six years of relevant experience.

Essential Functions:

• Daily – 25%: Responsible for supporting students from the point of admission through first term paid enrollment.  Such activities include engaging students in academic and career planning assessments, interpreting those assessments, assisting students in the development of a first term academic plan that addresses their interests, skills, and abilities, and assisting students in clarifying their career, major, and academic goals. The personnel in this position have a complete understanding of the 8 Pathways and associated college programs of study. Additionally, this position is responsible for facilitating learning opportunities about college policies and procedures, student success skills and resources, and student life opportunities.
• Daily – 25%: Responsible for collecting, reviewing and assessing applications, and related documents for compliance and eligibility for admission.  Determines if testing is required and informs student. Provides routine advice and guidance regarding the application process, admissions policies, and document requirements. Responds to email/telephone inquiries from students about advisement, registration, transfer information and other procedures or policies at BC. Sets-up, updates and continuously improves current and evolving web-based/electronic advising activities.

• Daily – 15%: Support students in ensuring that deadlines are met for completing FAFSA and additional required documents, if selected for verification and the completion of Next Generation application.

• Daily – 10%: Assists the Associate Dean, by providing lead assistance of daily functions to Admissions & Registration Specialists and Admissions Officers.  Facilitates advising for students at the New Student Orientation sessions. 
• Per Term – 10%: Schedules and monitors First Year Experience sessions and advising appointments, as applicable.  Assists with updates and revisions to student services and academic affairs materials and multimedia presentations. Conducts/facilitates group advising and registration sessions for new students.

• Weekly – 10%: Reviews transcripts to ensure eligibility for admission to a specific college or program including unofficial evaluation of transfer credits and applicability of academic credit to program requirements. Monitors the receipt of all applicable official transcripts and collaborates with the transcript evaluators for the timely official evaluation of official transcripts.

• Other – 5%: Performs related duties as assigned.

Knowledge, Skills and Abilities:

• In-depth functional knowledge and expertise in area of specialization and general knowledge of related areas in the College
• Ability to perform complex administrative analysis with only general supervision
• Strong diagnostic, analytical and problem-solving skills
• Excellent coordination and communication skills used appropriately to influence the decision-making of individuals and groups at all levels in the College
• Ability to plan and manage own work flow, priorities and results accomplishment
• Requires the ability to present and disseminate data, with analysis, to various levels in the organization
• Requires advanced knowledge of the career pathways and all of the college’s programs of study
• Requires advanced knowledge of computerized systems and operating environments i.e. Microsoft Office Products and specialized computer systems
• Ability to interact and effectively communicate with a diverse employee and student population

Competencies:

Diversity and Inclusion
Works effectively with all individuals and contributes to a positive environment by working with a diverse population of students, faculty, staff and external constituents. Contributes to an inclusive, respectful, and empowering working environment that welcomes diverse perspectives
Respect for Others
Demonstrates respect for team members and constituents by valuing their contributions toward the goals of the work unit and the College. Maintains professionalism and contributes to a cohesive work environment
Teamwork
Cooperates and collaborates with individuals & groups that supports the mission and values of the College
Flexibility & Adaptability
Adapts approaches as situations in the work environment changes. Supports change based on the environmental needs, emerging technologies, and system upgrades
Technical Expertise
Effectively applies concepts, theories, methods, tools, techniques, and expertise in area of discipline (i.e. HR, Finance, Student Affairs, etc.)
Continuous Improvement & Learning
Actively develops one’s own skills and explores opportunities for personal learning and continuous development within the job’s functionality and in support of the goals and mission of department, division and the College

Job Title

Student Success Coach

Position Number

P0025140

Job Status

Full time Regular

Department

South Student Services Admissions

Location

South Campus

Pay Grade

715

Salary

$49,600 – $74,400 – Salary commensurate with education and experience.

Work Shift

First Shift

Work Schedule

Monday-Friday/Weekend/Varies

Hours Per Week

40

Posting End Date

11/09/2018

Comments

To be considered for this position, a completed online employment application along with a resume is required.

Designated Essential Personnel

No

FLSA Status

Exempt

Position Classification

Professional Technical Staff (PTS)

Special Instructions to Applicant:

For positions requiring a degree, the official transcripts are required upon hire.

An unofficial copy of the degree/transcript is acceptable during the application process and can be faxed to 954-201-7612. On the fax transmittal, please state clearly the position name(s) and position number(s) the transcript is to be attached to.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline.

All document(s) must be received on or before the closing date of the job announcements.

Employment is contingent upon successful completion of the required background screening process.

Diversity and Inclusion are a priority at Broward College
Broward College is a community in which diversity is valued and is an equal opportunity/ affirmative action employer. The College strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, color, disability, gender, genetic information, national origin, race, religion, sexual orientation or any other legally protected characteristic.
For inquiries regarding Title IX and the college’s non-discrimination policies, contact the Executive Director for Human Resources and Equity at 954-201-7288, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309.
Applicants needing a reasonable accommodation with the application process, please contact the Human Resources/Recruitment Office at 954-201-7449.

Disclaimer

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities.