Robin Francis, (406) 994-4997, [email protected]

Looking for a customer-service focused position with a schedule outside the traditional work week? Consider joining the LRS team. Learning and Research Services (otherwise known as LRS) is the vibrant user-centered public face of the MSU Library.

Are you a customer focused person but don’t have any library experience? Not a problem, we can help you gain all the library specific knowledge needed to be successful in this position. The primary responsibilities of the Library Tech II (known internally as the LRS Weekend & Student Supervisor) is opening and closing the library on Saturdays, opening the library on Sundays, being a member of a small management team focused on supporting student employees in their work, and part of a larger team supporting all the public service responsibilities of the Learning and Research Services (LRS) Department of the library. Don’t want to work every weekend, 52 weeks in a row? Also not a problem as the library is closed 11 weekends throughout the year due to during summer and winter intersessions, spring break, and select holidays. Daily, and in tandem with a team of classified staff assigned to the LRS department, the person in this role will provide services in support of the library’s main service desk and associated function as well as building operations. We are seeking an individual with strong customer service skills, who enjoys working with student employees, has a moderate knowledge of computer hardware and software, and the ability to work independently as well as part of a team.

• Perform all the duties associated with opening and closing the library.
• Hire, train, & manage student employees as part of a three-person Student Management Team., and supervise LRS student employees during appointed LRS service point shifts.
• Work at the main service desk, check library material in and out, renew materials, collect fines, and register patrons.
• Participate in semester evaluation and performance reviews of LRS student employees.
• Answer telephone and in-person patron queries, explain policies and procedures, and make appropriate referrals.
• Train along-side other classified staff in the LRS department in the basics of their functional specialties, and with departmental librarians for future provision of library tours, orientations, and workshops.
• Serve on library committees and working groups.
• Other duties as assigned to assist in general library operations and fulfillment of LRS mission, goals, and objectives.

• Aptitude and interest in learning new software and hardware as needed.
• Ability to adapt to organizational, procedural, policy, and technological changes.
• Desire to learn new things, live with constant change, and proactivity contribute to the growth of departmental services.
  Enthusiasm for working in a fast paced academic environment.
• Ability to work in a noisy environment with consistent interruptions.

• Ability to work the assigned hours and days of the position (especially weekends) consistently and over time.
• While the working hours for this position are set, the schedule for classified staff in the LRS department changes during all intersessions and the summer due to shortened library hours accounting for decreased patron traffic. In addition, LRS classified staff may be required to flex to meet occasional vacation, sick leave, and other demands of the department.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

• Duties will expose employee to some dust and particulates as part of work related to library collections (books, etc.).
• Work occasionally (no more than once or twice per year) allows some travel to visit other campuses within the Montana University System.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Screening of applications will begin on May 24, 2018; however, applications will continue to be accepted until an adequate applicant pool has been established.

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples .

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.
Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; [email protected] .
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.
MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: www2.montana.edu/policy/affirmative_action/ .