6-30

SUMMARY
Serve patrons in dining and banquet area by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
The employee in this job must be knowledgeable about and follow the company’s rules, policies and procedures as outlined in the employee handbook including attendance requirements, hotel and departmental safety and security requirements, OSHA requirements, Drug and Alcohol Policy, worker’s compensation procedures, grooming guidelines, and EEO/ Sexual Harassment policies.

Knowledge of hotel outlets hours of operation, hotel activities, meeting room locations, management names and offices, and in-house functions.

Able to operate POS computer system. Able to enter a food order, change order, prepare the check, make change, bill to credit card or guests room, and reconcile charge sales and cash receipts with total sales to verify accuracy of transactions.

Adjusts errors and address guest’s complaints using employee empowerment.

Communicate received information to staff and all departments.

Use of proper phone etiquette and phone procedures.

Effectively utilizes opening/closing checklist.

Utilizes proper table greeting, presents menu/nightly specials, can accurately describe menu items, answers questions, and makes suggestions regarding food and service using up selling techniques.

Knowledge in Alcohol Awareness and requests identification from guest whenever unsure of legal drinking age.

Able to offer beverage service to include serving, up selling, presentation, clearing, special requests, proper glassware, garnish, and proper verbiage.

Knowledgeable in call and well brand liquors and able to serve using proper presentation.

Knowledgeable in various wines, draught, or bottled beers and able to serve using proper presentation.

Utilizes proper table etiquette.

Understands room set-up, break down, floor plan, china/glass/silver needs, chairs and room cleanliness and location of equipment.

Relays order to kitchen and serves courses from kitchen utilizing proper carrying/lifting techniques.

Able to properly use toaster, bread warmer, coffee/tea/soda/cappuccino machines.

Garnishes and decorates dishes, and checks food temperature prior to serving.

Observes diners to respond to any additional requests and to coordinating when the meal has been completed with the tables needs.

Uses proper clearing procedures throughout the meal, replacing utensils when necessary.

Properly clears table at conclusion offering dessert, liquor, and coffee service

Totals bill and accepts payment or refers method of payment to cashier.

Clears and resets tables at conclusion of each course with proper linen, china, glass and silver.

Properly checks chairs for cleanliness, table for stability, and carpet for cleanliness.

Effectively utilizes restaurant closing procedures checklist.

Must be familiar with other restaurant positions and job responsibilities.

Able to utilize proper safety procedures and understanding food handling procedures.

Completes proper tip reporting sheets and submits to accounting.

Must carry/load/unload serve trays.

Can accurately set buffet table to include setting, breakdown, diagram, china, glass, silver, linen and tableware.

Wipes table and chairs.

Restock pars of glasses, china, silver and linen.

Sweeps and mops floors and vacuums carpet areas.

Cleans and polishes doors and equipment such as coffee urns and cream and milk dispensers.

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS: TIP’S Alcohol Awareness, Food Handler’s Card

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

CONDUCT REQUIREMENTS The employee in this job must be knowledgeable about and follow the company’s rules, policies and procedures as outlined in the employee handbook including attendance requirements, hotel and departmental safety and security requirements, OSHA requirements, worker’s compensation procedures, grooming guidelines and EEO / Sexual Harassment policies.

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.