The Prospective Student Specialist is a 40 hour per week OPS position that provides a high level of support to prospective UCF Online students. The specialist actively works with potential online student inquiries, collects contact and other data, and guides eligible applicants toward the enrollment process. This active and vital team member must possess superior people and professional communication skills.

Specific Responsibilities:

Engages with prospective UCF Online students to provide accurate and timely information and support related to recruitment, admissions, residency, funding resources and financial aid, orientation, new student requirements, UCF Online requirements and policies, and program specific requirements.

Utilizes multiple methods of communication (e.g., phone, email, instant messaging, video, social networking sites) to maintain consistent communication with prospective students, providing engagement with the University and awareness of student responsibilities.

Responsible for knowledge of information related to University, College, and Program policies and procedures, as well as information related to community resources to provide students with information and guidance, assisting students in making informed decisions.

Provides guidance to prospective students in navigating online systems for the university, such as the undergraduate and graduate admissions applications, MyUCF (PeopleSoft), e-mail, and Canvas, among others.

Ensures timely turnaround of services, meeting established service level agreements, unit benchmarks, customer service standards, and key performance indicators, while adhering to daily productivity metrics to ensure optimal performance. Follows an inquiry management plan to ensure consistent communication with prospective students.

Provides inquiry reports for Enrollment Coaches.

A high school diploma and two years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. The UCF policy requires completion and passing of a physical exam for this position in Postal Service section only. If minimum requirements of the position do not require post high school education, an applicant is not required to provide the information on the application.

This active and vital team member should possess superior people and professional communication skills.

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

This is a reposted position. Previous applicants are still being considered and do not need to reapply.

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state’s benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF‘s Equal Opportunity Statement can be viewed at: http://www.oie.ucf.edu/documents/PresidentsStatement.pdf . As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

Monday – Friday, 8 a.m. – 5 p.m. or 9 a.m. – 6 p.m.