7945BR

College of Physical Sciences

Administrative Support

Advert

Student Recruitment Assistant

An opportunity has arisen in the College of Physical Sciences & Engineering for a Student Recruitment Assistant.   This would be an excellent career development opportunity for an individual seeking work in a marketing, recruitment or admissions role.

You will primarily be responsible for coordinating admissions queries, responding to enquiries, using a Customer Relationship Management (CRM) system for communication and reporting, liaising with internal and external contacts, coordinating Open Days and Offer Holder Days, and presenting to large audiences of potential students and/or their parents.

You will need to be proactive in offering excellent levels of customer service. You will need excellent organisational, communication and presentation skills, with the ability to prioritise your workload and work under pressure. You should also possess good IT skills.

We are looking for a dynamic, ambitious, flexible, enthusiastic and responsible person, with the ability to work both as an effective team member and independently (whilst off-site). All candidates are expected to be willing to travel and work outside office hours, as needed, on occasion.

This post is full time (35 hours per week) and is open ended.

The appointment will be made, dependent on relevant qualifications and experience.

Salary: £19,202  – £21,414 per annum (Grade 3).

For informal enquiries, please contact Rosie Mellors on (029) 20874975 or email [email protected]

For further details about working in Cardiff University, please contact the College HR Team:  [email protected]

Date advert posted: Thursday, 1 November 2018

Closing date: Sunday, 18 November 2018

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Job Description

• To manage College customer enquiries in a prompt, professional and appropriate manner.

• To utilise the University’s CRM system to communicate with internal and external stakeholders and report on applicant/offer-holder status.

• To manage the applicant database and ensure that processes flow effectively and efficiently.

• To coordinate admissions queries utilising the University’s centralised system (SIMS – Student Information Management System).

• To support and deliver the College’s conversion campaign for offer holders.

• To use the University’s IT systems (SIMS, Business Objects) produce statistical data relating to admissions trends as directed.

• To assist others within the office during peak periods, as needed.

• To help with the coordination of outreach events aimed at attracting potential students into courses offered within the School and College.

• To work flexibly as part of the team to achieve the College objectives.

• To occasionally travel in the UK and overseas, to be agreed on a case by case basis, to support the College’s recruitment efforts.

• To undertake continuous professional development, acquiring and refining skills and expertise in new or related areas, and to engage with the annual Personal Development Review (PDR) process and other performance review activities as appropriate.

• To ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.

• To abide by University policies on Health and Safety and Equality and Diversity.

• You may be required to undertake other duties from time to time to support the work of the School/College, which are not included above, but which will be consistent with the role.

Person Specification

Essential Criteria

Qualifications and Education

1.    NVQ 2/GCSE level A-C or equivalent experience

Knowledge, Skills and Experience

2.    Experience of working in an administrative or office environment whilst offering customer service excellence.

3.    Proficient in using common office IT packages (e.g. Microsoft Office) and the ability to set up standard administrative systems and procedures.

4.    Experience of working with people from a diverse range of backgrounds, including non-native speakers of English from overseas.

5.     Experience of supporting event management and providing a high-quality experience for incoming visitors. 

Customer Service, Communication and Team Working

6.    Ability to communicate effectively and professionally with a wide range of people.

7.    Ability to work as an effective team member, providing advice and guidance to other team members where necessary.

Planning, Analysis and Problem Solving

8.    Ability to plan, prioritise and organise own workload within established time scales.

9.    Ability to use initiative in solving problems and responding to queries ensuring compliance with standard procedures and practices.

Other

10.    Prepared to work extended hours during peak times, within reason.

Desirable Criteria

11.    Good knowledge of the UK Higher Education system, including knowledge of student recruitment issues and a sound understanding of the admissions cycle within Higher Education.

12.    An aptitude for marketing.

13.    The ability to communicate fluently in Welsh, both written and orally

Additional Information

Important note:

It is the University’s policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable. As part of the application process you will be asked to provide this evidence via a supporting statement.  Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below. Your application will be considered based on the information you provide under each element.

When attaching the supporting statement to your application profile, please ensure that you name it with the vacancy reference number, e.g. Supporting Statement for 7945BR.

Job Category

Admin / Clerical